TERMS OF SERVICE

Welcome to Mahmud Grocer X! These Terms of Service ("Terms") govern your use of our website and services, including the purchase of products from our online store. By accessing or using our website, you agree to comply with and be bound by these Terms. Please read them carefully before using our site or making a purchase.

1. Acceptance of Terms

By accessing or using www.mahmudgrocerx.com.au ("the Website") or placing an order with us, you agree to abide by these Terms of Service. If you do not agree with any part of these Terms, you must not use our services.

2. Changes to Terms

We reserve the right to update or modify these Terms at any time without prior notice. The latest version will be available on our Website, and your continued use of the Website following any changes constitutes your acceptance of the revised Terms.

3. Account Creation

To place an order on our Website, you may be required to create an account. You agree to provide accurate, current, and complete information during the account registration process and keep your information up-to-date. You are responsible for maintaining the confidentiality of your account details and password.

4. Product Availability and Pricing

  • Product Availability: All products are subject to availability. We make every effort to ensure that the products listed on our Website are in stock, but we cannot guarantee the availability of any item.

  • Pricing: Prices are displayed on the Website and are subject to change at any time. We make every effort to ensure the accuracy of product pricing, but errors may occur. If a pricing error occurs, we will contact you to confirm your order or offer an alternative.

5. Order Placement and Acceptance

  • When you place an order, you are making an offer to purchase the products in your order. We reserve the right to accept or reject your order at our discretion.

  • Order Confirmation: After placing an order, you will receive an order confirmation email with details of your purchase. This does not signify our acceptance of your order.

  • Order Cancellation: We reserve the right to cancel any order for reasons such as product unavailability, errors in pricing, or fraud prevention concerns.

6. Payment

  • Accepted Payment Methods: We accept various payment methods as indicated on our Website. Payment must be made at the time of order placement.

  • Security: We use secure payment processing systems to protect your financial information. By making a payment, you consent to our use of third-party payment processors for the purpose of completing your transaction.

7. Shipping and Delivery

  • Shipping Costs: Shipping fees will be added to your order during the checkout process, and the total amount will be shown before finalizing your purchase.

  • Delivery Time: We aim to deliver your order within the timeframe specified during checkout. Delivery times may vary depending on location and availability of products.

  • Order Tracking: Once your order has been dispatched, you will receive tracking information via email.

8. Returns and Refunds

  • Refund Policy: We offer a 30-day refund window for non-perishable items. Perishable items (e.g., fresh produce, dairy, etc.) are non-refundable.

  • Return Process: If you are eligible for a return or refund, please refer to our Refund Policy for instructions on how to proceed.

  • Shipping Costs for Returns: Return shipping fees may be your responsibility, depending on the reason for the return. In cases of defective or incorrect items, we will cover return shipping costs.

9. Privacy and Data Protection

  • Privacy Policy: We are committed to protecting your privacy. Our use of your personal data is governed by our Privacy Policy, which is incorporated into these Terms by reference.

  • Data Collection: We collect personal information necessary for processing your orders, providing customer service, and improving your shopping experience. You can view and manage your data in your account settings.

10. Intellectual Property

All content on the Website, including but not limited to text, images, logos, graphics, and software, is owned by or licensed to Mahmud Grocer X. You agree not to use, reproduce, or distribute any content without our prior written permission.

11. User Conduct

By using our Website, you agree not to engage in any of the following:

  • Use the Website for any unlawful purpose.

  • Harass, abuse, or harm others.

  • Engage in fraudulent activities or provide false information.

  • Disrupt or interfere with the security of the Website or any related systems.

12. Limitation of Liability

  • Indemnification: You agree to indemnify, defend, and hold harmless Mahmud Grocer X, its employees, agents, and affiliates from any claims, liabilities, losses, or damages arising out of your use of the Website or breach of these Terms.

  • Limitation of Liability: In no event shall Mahmud Grocer X be liable for any indirect, incidental, special, or consequential damages arising from your use of the Website, products purchased, or services provided, even if we have been advised of the possibility of such damages.

13. Force Majeure

We will not be held responsible for any failure or delay in the performance of our obligations due to events beyond our control, such as natural disasters, strikes, or other unforeseen circumstances.

14. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Australia. Any disputes arising out of or related to these Terms shall be subject to the exclusive jurisdiction of the courts in Australia.

15. Contact Information

If you have any questions or concerns regarding these Terms of Service, please contact us at:

Mahmud Grocer X
Email: online@mahmudgrocerx.com.au
Phone: 1300 159 863

Thank you for choosing Mahmud Grocer X! We value your business and are here to ensure a smooth and enjoyable shopping experience.