DELIVERY FAQ’s
What are the delivery options available??
We offer standard home delivery for all orders placed through our website. Delivery options will be displayed during checkout, and the costs will depend on your location and the size of your order. We currently do not offer same-day delivery but strive to deliver your order as quickly as possible.
How can I track my order?
Once your order has been dispatched, you will receive a tracking number via email. You can use this number to track your delivery status on our courier's website. If you have any issues or need further assistance, feel free to contact us at online@mahmudgrocerx.com.au.
What should I do if my order hasn’t arrived on time?
If your order has not arrived within the expected timeframe, please check the tracking details first to confirm its status. If there are any issues or delays with the delivery, please contact our customer support team at online@mahmudgrocerx.com.au, and we will assist you in resolving the situation.
Can I change my delivery address after placing an order?
IIf you need to change your delivery address, please contact us as soon as possible. Once an order has been processed and dispatched, we may not be able to change the delivery address. Contact our customer support at online@mahmudgrocerx.com.au for assistance.
8. What happens if I’m not home when my order arrives?
If you’re not home when the delivery arrives, our delivery driver will leave your order in a safe and secure location at your address, such as your front porch or doorstep. If no safe location is available, the courier will attempt to contact you to arrange an alternative delivery or reattempt delivery at a later time.
Do you offer contactless delivery?
IYes, we offer contactless delivery to ensure your safety and convenience. When placing your order, you can provide specific instructions for where you'd like your order to be left (e.g., front door, porch, etc.), and our delivery drivers will follow these instructions.