PRIVACY POLICY

At Mahmud Grocer X, we are committed to protecting your privacy and safeguarding the personal information you share with us. This Privacy Policy outlines how we collect, use, and protect your information when you visit our website and make purchases. By using our website and services, you agree to the terms outlined in this policy.

1. Information We Collect

We collect personal information from you in various ways, including when you make a purchase, create an account, sign up for our newsletter, or interact with our website. The information we collect includes:

  • Personal Information: Name, email address, phone number, delivery address, billing address, and payment information.

  • Order Information: Details about the products you purchase, your order history, and transaction data.

  • Account Information: Username, password, and any other details you provide when creating an account.

  • Usage Data: Information about your activity on our website, such as browsing history, IP address, device type, and how you interact with our site.

2. How We Use Your Information

We use the information we collect to provide and improve our services, including:

  • Processing Orders: To complete your transactions, process payments, and deliver your orders.

  • Customer Support: To respond to your inquiries and provide customer service.

  • Personalisation: To tailor your shopping experience, offer recommendations, and improve our website.

  • Marketing and Communications: To send you promotional emails, special offers, and updates about our products and services. You can opt out of marketing communications at any time.

  • Legal Compliance: To comply with applicable laws and regulations, resolve disputes, and enforce our terms and policies.

3. How We Share Your Information

We respect your privacy and will not sell or rent your personal information to third parties. However, we may share your information with third parties in the following situations:

  • Service Providers: We may share your information with trusted third-party service providers who assist in processing payments, shipping, and providing customer service.

  • Business Transfers: In the event of a merger, acquisition, or sale of our business, your information may be transferred as part of the transaction.

  • Legal Requirements: We may disclose your information when required by law, regulation, or legal process, or to protect the rights, property, and safety of Mahmud Grocer X, our customers, or others.

4. Data Security

We implement a variety of security measures to protect your personal information. This includes using encryption technology (such as SSL) to protect sensitive data during transmission, and storing information in secure systems that are regularly monitored for security threats.

While we take reasonable precautions to protect your data, please note that no method of electronic storage or transmission is 100% secure. We cannot guarantee absolute security, but we are committed to keeping your data safe.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website. Cookies are small files that are stored on your device when you visit our site. These cookies help us remember your preferences, analyze website traffic, and improve the functionality of our website.

You can control cookies through your browser settings. If you choose to disable cookies, some features of the website may not work properly.

6. Your Rights and Choices

You have the following rights regarding your personal information:

  • Access: You have the right to request access to the personal information we hold about you.

  • Correction: You can request that we correct or update your information if it is inaccurate or incomplete.

  • Deletion: You can request the deletion of your personal information, subject to certain exceptions (e.g., legal obligations).

  • Opt-Out: You can opt-out of receiving marketing emails from us by clicking the “unsubscribe” link in the email or contacting us directly.

  • Data Portability: You can request a copy of your personal information in a structured, commonly used, and machine-readable format.

To exercise any of these rights, please contact us at online@mahmudgrocerx.com.au.

7. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we learn that we have inadvertently collected personal information from a child under 18, we will take steps to delete that information as quickly as possible.

8. Third-Party Links

Our website may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party websites you visit.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this policy periodically to stay informed about how we are protecting your personal information.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

Mahmud Grocer X
Email: online@mahmudgrocerx.com.au
Phone: 1300 159 863